Q – After placing my order I decided to change my delivery details, how do I do this?
The customer is solely responsible for ensure that accurate shipping information is provided when making an order for delivery. Please contact us ASAP on phone or email if you find that the provided shipping information is incorrect or requires a change. Changing shipping information on the website does not update existing orders as they have already been processed.
Q - How much will delivery cost?
The delivery fee will be calculated on completion of selection of your products based on weight and delivery price promotions at any given time. Once you have selected your products this price can be viewed in the shopping basket.
Q – How long will delivery take?
We use Australia post delivery for all orders to ensure the fastest possible service. As a general rule please allow up to 3 business days from placing your order for WA customers, and for all other states within Australia please allow up to 5 business days from placing your order. This time period allows for processing your order at our roasting warehouse before Australia post receive your parcel for delivery.
Q – Do you ship internationally?
Not just yet, but possibly in the future.
Q- How do I change or cancel or return an order
Returns, exchanges and refunds are not available for our coffee products and sales are final. Shipping charges are non-refundable.
Q- My coffee has arrived but its not quite right.
We pride ourselves on ensuring that your coffee arrives safe and sound. However, if it does arrive and it’s been damaged on its journey to you then please contact our team firstname.lastname@example.org. Please ensure the word ‘Damaged’ and the order reference number are the subject title. Please keep the damaged product and postage packaging until we have resolved the issue.
GENERAL POLICY / DISCLAIMERS