Delivery, Returns and Other Stuff
DELIVERY POLICY
Q – After placing my order I decided to change my delivery details, how do I do this?
The customer is solely responsible for ensure that accurate shipping information is provided when making an order for delivery. Please contact us ASAP on phone or email if you find that the provided shipping information is incorrect or requires a change. Changing shipping information on the website does not update existing orders as they have already been processed.
Q - How much will delivery cost?
The delivery fee will be calculated on completion of selection of your products based on weight and delivery price promotions at any given time. Once you have selected your products this price can be viewed in the shopping basket.
Q – How long will delivery take?
We use Australia post delivery for all orders to ensure the fastest possible service. As a general rule please allow up to 3 business days from placing your order for WA customers, and for all other states within Australia please allow up to 5 business days from placing your order. This time period allows for processing your order at our roasting warehouse before Australia post receive your parcel for delivery.
Q – Do you ship internationally?
Not just yet, but possibly in the future.
RETURNS POLICY
Q- How do I change or cancel or return an order
Returns, exchanges and refunds are not available for our coffee products and sales are final. Shipping charges are non-refundable.
Q- My coffee has arrived but its not quite right.
We pride ourselves on ensuring that your coffee arrives safe and sound. However, if it does arrive and it’s been damaged on its journey to you then please contact our team admin@geshacoffeeco.com. Please ensure the word ‘Damaged’ and the order reference number are the subject title. Please keep the damaged product and postage packaging until we have resolved the issue.
PRICING
- All prices quoted on the website are inclusive of GST where applicable, but not including freight and handling charges.
- All prices are in Australian dollars $.
- Please be aware that our online prices are strictly for online purchases only.
- All prices are subject to change without notice. By placing the order, the customer has agreed to pay the prices quoted at the time of purchase.
- If an item undergoes a price increase, we reserved the right to cancel your order or give you the option to pay the difference.
PAYMENTS
- Orders will not be processed until full payment has been received.
- All payments must be made through the online shop.
AVAILABILITY
- Item availability and prices are subject to change without notice.
- We cannot guarantee availability on any items.
GENERAL POLICY / DISCLAIMERS
- As there maybe misprints or omissions due to human errors, we reserve the right to make changes and corrections in prices, products and specifications without notice.
- Information as well as pictures contained throughout this website are only to be used as a point of reference. It may not reflect the exact final product.
- All goods remain property of GESHA Coffee Co. until payment has been received in full. Until payment is fully processed, GESHA Coffee Co. can retain, repossess and/or resell all goods.
- GESHA Coffee Co. reserves the right to withdraw any products or specials listed on its website and to update prices and stock availability according to the market condition without notice.
- We reserve the right to refuse sales for any reasons.
- These Terms and Conditions of Sales are subject to change without notice.